Yunzuan Aurora High-Gloss Texture Gel Palette

Welcome to NAILSAMI!

At NAILSAMI, we are dedicated to providing you with high-quality products and exceptional customer service. Please take a moment to review our Shipping and Refund Policy to understand how we handle your orders, shipping, and returns.

📦 Shipping Policy

1. Shipping Destinations

We proudly ship our products globally to the following regions:

• Americas
• Europe
• Southeast Asia
• Australia & New Zealand

If your country is not listed during checkout, please contact us at info@nailsami.com for shipping arrangements.

2. Shipping Methods

All orders are shipped internationally via air directly from our warehouse in Guangzhou, China. Upon arrival in your country, your package is handed over to reliable local carriers, including:

• FedEx
• USPS
• DHL
• Australia Post (AUPost)
• Royal Mail

3. Shipping Fees

• Australia:

Free Shipping for orders over $50 AU
$8 AUD for orders under $50 AUD

• United Kingdom:

Free Shipping for orders over £60
£7 for orders under £60

• United States:

Free Shipping for orders over $80 USD
$9 USD for orders under $80 USD

• International:

$12 AUD for orders under 3 kg
$20 AUD for orders over 3 kg

Note: Shipping fees are calculated based on the destination and weight of your order.

4. Shipping Timeframes

• Australia: 6-15 business days
• United Kingdom: 6-15 business days
• United States: 6-15 business days
• International: 6-20 business days

Please allow an additional 2-5 business days for order processing before shipment.

4. Shipping Timeframes

• Australia: 6-15 business days
• United Kingdom: 6-15 business days
• United States: 6-15 business days
• International: 6-20 business days

Please allow an additional 2-5 business days for order processing before shipment.

5. Order Tracking

Once your order is shipped, you will receive an email containing your tracking information. In some cases, your order may be fulfilled in multiple packages, each with its own tracking number. This does not incur additional shipping costs.

If you do not receive tracking information within 5 business days, please contact us at info@nailsami.com.

6. Order Cancellation

• Before Shipping: You can cancel your order for a full refund within 24 hours of purchase by contacting our support team at info@nailsami.com.
• After Shipping: Once your order has been dispatched, cancellations are no longer possible. However, you may proceed with a return as outlined in our Returns Policy.

7. Special Instructions

• Multiple Packages: Occasionally, orders may be shipped in separate packages for logistical reasons. Each package will be tracked individually.
• Non-Listed Countries: If your country is not listed at checkout, please reach out to us for alternative shipping arrangements.

🔄 Refund and Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may request a return under the following conditions:

• Damaged or Defective Products: If your item arrives damaged, defective, or if you receive the wrong product.
• Return Period: Returns must be requested within 14 days of receiving your order.

Please note: We do not accept returns for items if you change your mind or no longer want the product.

2. Return Conditions

To be eligible for a return, your item must:

• Be in the same condition as when you received it.
• Be unused or unworn.
• Include all original tags and be in the original packaging.
• Be accompanied by a valid receipt or proof of purchase.

3. How to Initiate a Return

1. Contact Us: Email us at info@nailsami.com with your order details and reason for return.
2. Receive Instructions: Our support team will provide you with a return authorization and detailed instructions.
3. Ship the Item: Send the product back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.
4. Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4. Refund Process

• Approval: If your return is approved, a refund will be processed to your original payment method within 10 business days.
• Processing Time: Please allow additional time for your bank or credit card company to process and post the refund.
• Delayed Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@nailsami.com.

5. Non-Returnable Items

• Personalized Products: Items customized or personalized upon request.
• Final Sale Items: Products marked as final sale cannot be returned or exchanged.
• Hygiene Products: Certain health and beauty products for hygiene reasons.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product (e.g., for a different size or color), please initiate a return for a refund and place a new order for the desired item.

7. Refund Exclusions

We do not issue refunds in the following scenarios:

• Incorrect Shipping Information: Orders not delivered due to incorrect shipping addresses provided by the customer.
• Customs Delays: Delays caused by customs, natural disasters, or other circumstances beyond our control.
• Other Exceptional Circumstances: Situations not within Nailsami’s responsibility.

📧 Contact Us

If you have any questions or need assistance regarding shipping or returns, please reach out to our customer support team:

• Email: info@nailsami.com