Refund policy

Last updated: 27 July 2026

This refund and returns policy applies to consumers who order goods for delivery to the United Kingdom. NAILSAMI is operated by YISS GROUP PTY LTD. Nothing in this policy limits your statutory rights.

Your right to cancel

For most online purchases, you may tell us that you wish to cancel within 14 days after the day you receive the goods. After notifying us, you normally have a further 14 days to send the goods back.

To cancel, email info@nailsami.com and include your order number, the item or items you wish to return and a clear statement that you are cancelling the purchase. We aim to reply within 24 hours.

Return instructions

Please contact us before sending anything back. If your return is accepted, we will provide the correct return address and instructions. Do not send a return to an address shown on a parcel or elsewhere on the website unless our support team has confirmed that address for your return.

The correct return location may depend on the item and its original fulfilment route, so we do not publish one general return address.

Condition of returned goods

You may inspect goods as you would in a shop, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Some goods may be exempt from the cancellation right, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. We will explain any applicable exemption before purchase where required. These exemptions do not remove your rights if goods are faulty, damaged, not as described or incorrectly supplied.

Faulty, damaged, incorrect or missing goods

If goods arrive faulty, damaged, not as described, incomplete or different from what you ordered, email info@nailsami.com with your order number and photographs where relevant. We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

Return delivery costs

For a change-of-mind cancellation, you are normally responsible for the direct cost of returning the goods. If the goods are faulty, damaged, not as described or incorrectly supplied, we will provide return instructions and cover reasonable return costs where required.

Refunds

Where a cancellation is valid, we will refund the price paid for the returned goods and the least expensive standard outbound delivery option offered for the order. If you selected a more expensive delivery option, the additional delivery amount is not refundable unless required by law.

We will make the refund without undue delay and normally within 14 days after we receive the returned goods or, if earlier, after you provide evidence that the goods were sent back. For orders cancelled before dispatch, we will refund without undue delay. Refunds are made to the original payment method unless otherwise agreed.

Exchanges

The quickest way to obtain a different item is normally to return the original item in accordance with this policy and place a new order. Contact us if you need help before doing so.